Dear customers, as we are continually improving the level of support that we provide you, we would like to get your valued feedback. There are only 5 questions to answer, so please take a quick moment to fill out our survey -

http://www.surveymonkey.com/s/J6W6YNJ

Thank you

Kaiser Baas Support Team

Dear customers, we are currently looking for enthusiastic volunteers that would like to participate in our new prototype testing program. You will be given a prototype product to test and the provided manuals to follow. Feedback is required on ease of use and suggestions on possible improvements or enhancements. We are looking for people in Melbourne and no computer experience is required. If the item that you are testing gets manufactured, we will provide you one free of charge. If you are interested in joining our prototype testing program as a volunteer, please send an email to –

hasan@kaiserbaas.com

Thank you

Kaiser Baas Support Team

A new release of the Digital Radio Stick software which includes a new slideshow and radio text function is now available. We have had a lot of enquiries regarding this feature and whether it is available with our current software. If you have our Digital Radio Stick or Digital Radio TV Stick product and would like to test the new beta release, please send an email to -

hasan@kaiserbaas.com

Your feedback would be highly appreciated.

Thank you

Kaiser Baas Support Team

Dear customers, we are now providing live on-line chat support during the weekdays till 9pm and weekend support is also available -

Monday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Tuesday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Wednesday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Thursday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Friday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Saturday - 12pm to 6pm EDT (on-line chat support only)

Sunday - 12pm to 6pm EDT (on-line chat support only)

Thank you

Kaiser Baas Support Team

We have tutorial videos available to watch for our three most popular products - DVD Maker, Photo Maker and TV Stick:

DVD Maker - http://vimeo.com/album/1765816

Photo Maker - http://vimeo.com/album/1765827

TV Stick - http://vimeo.com/album/1765841

Thank you

Kaiser Baas Support Team

We have a new firmware update for our Wifi Media Player, this update fixes an issue with sub titles appearing when pausing a DVD image or media file that contains sub titles, you can download it from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/179/42/wifi-media-player-firmware-update-apr-20th

Cheers

Kaiser Baas Support Team

We have an updated version of the Total Media software for our TV Stick range, this fixes the audio issue with channel GEM, you can download it from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/180/40/totalmedia-35-new-release

Cheers

Kaiser Baas Support Team

If you have a Digital Radio USB Stick (KBA01016) or a Digital Radio TV Stick (KBA01017), we have new drivers and KB Radio software available to download from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/178/36/updated-drivers--kb-radio-software

There is also an updated version of the Total Media software for the Digital Radio TV Stick (KBA01017), which corrects an issue with no audio on channel GEM -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/186/40/totalmedia-35-new-release-digital-radio-tv-stick-model-only

Cheers

Kaiser Baas Support Team