Knowledgebase: PhotoMaker
I am getting a 'The Windows Installer service could not be accessed' when installing the drivers or the software
Posted by Hasan Coskun on 11 January 2010 12:26 AM

This error message will appear because the Windows Installer files on your hard disk are damaged or missing. To resolve the issue please try the following -

Reregister the Windows Installer

1.     Determine the location of the Msiexec.exe file on your hard disk. To do this, follow these steps:

Click Start, click Run, type (windows directoy)\system32 for example: C:\Windows\system32 and then click OK.

Note This step will open the folder where the Msiexec.exe file is located.

Make a note of the location of the Msiexec.exe file. The location of the Msiexec.exe file will be a combination of the value in the Address text box and the Msiexec.exe file name itself.


For example if the
Address text box contains a value of C:\Windows\system32, the location of the Msiexec.exe file will be C:\Windows\system32\Msiexec.exe.

2.     Make sure that the location of the Msiexec.exe file in Registry Editor is correct. To do this, follow these steps:

Click Start, click Run, type regedit in the Open text box, and then click OK.

Expand HKEY_LOCAL_MACHINE, expand SYSTEM, expand CurrentControlSet, expand Services, and then click MSIServer.

In the right pane, right-click ImagePath, and then click Modify.

In the Value data text box, type the location of the Msiexec.exe file that you determined in step 1, followed by the value of /V, and then click OK.

For example, if the location of the Msiexec.exe file is C:\Windows\system32\Msiexec.exe, type the following text in the
Value data text box:

C:\WINDOWS\System32\msiexec.exe /V

Click OK to close the Edit String dialog box.

Click the File menu, and then click Exit to close Registry Editor.

3.       Start your computer in safe mode, and then register the Msiexec.exe file. To do this, follow these steps:

Click Start, and then click Turn off computer or Shut Down.

Select the Restart option, and then click OK, or click Restart.

Press F8 before the Windows splash screen appears.

On the Windows Advanced Option menu, use the arrow keys to select the Safe Mode option, and then press ENTER.

If you use a dual-boot or multiple-boot computer, select the appropriate operating system from the list that is displayed, and then press ENTER.

Log on to the computer.

Click Start, click Run, type msiexec /regserver in the Open text box, and then click OK.

Note For 64-bit operating systems, you also have to reregister the 64-bit MSI installer. To do this, click
Start, click Run, type %windir%\Syswow64\Msiexec /regserver in the Open text box, and then click OK.

On 64-bit editions of the Windows operating system, 32-bit binaries are located in %systemroot%\SysWow64 folder. The 64-bit binaries are located in the %systemroot%\System32 folder.

Click Start, and then click Turn off computer or Shut Down.

Select the Restart option, and then click OK, or click Restart.

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