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We do have an additional 110 film holder available for purchase -
http://www.kaiserbaas.com/additional-parts/110-negative-holder [1]
We also have additional slide and negative holders available for
purchase -
Negative holder -
http://www.kaise...
This error message will appear because the PC does not have USB 2.0 support. The Photo Maker requires connection to a USB 2.0 port.
This error message will occur if you have other scanner or multi function devices connected or installed. Typically the software for these devices will run in the background which will then stop other scanner devices from being installed. Uninstalling the...
This error message will appear because the Windows Installer files on your hard disk are damaged or missing. To resolve the issue please try the following -Reregister the Windows Installer1. Determine the location of the Msiexec.exe file on your hard ...
This would indicate a fault with the driver installation, go to your device manager, you should see an entry called ‘Imaging Devices’, from here you should see ‘OVT Scanner’, if you don’t see this or you see ‘USB Camera’ under other devices You will need ...
This indicates that the Photo Impression program cannot save to the
current folder that you have selected to save to. Before you press the
'Aquire' button, change the current save location to a different
folder or drive on your computer then press the ...
With the Windows 7 64bit edition, even though the correct driver has been installed, the Photo Maker is not detected correctly when it is connected to the USB port. The following guide will explain how to fix the issue.Click the ‘Start’ button, right clic...
Please try the following -Plug the scanner into a different USB 2.0 portGo to Device Manager (right click Computer, go to Properties, click on Device Manager) Look for Imaging DevicesMake sure there is OVT Scanner visible under Imaging Devices
If you select 48 for Colour Depth, you can only save in TIF format. Selecting 24 for Colour Depth will allow you to select either JPG or TIF format to save to.
Our first generation PhotoMaker is not Mac compatible. The drivers
and Photo Impression software are compatible with Windows XP, Vista
and Windows 7 only.
Our second generation PhotoMaker is Mac compatible. This includes the
Media Impression softwa...
We have asked Arcsoft on why this issue occurs but they could not replicate the error. We have found that when you go to 'Get Photos', 'Acquire from scanner', in the scanning dialogue box, when you change the save location this fixes the issue and we have...
For Windows XP users – right click ‘My Computer’ then go to ‘Properties’ then click the ‘General’ tab, the version of Windows XP installed will be listed here. If it is not listed alternatively you can press ‘Start’ then ‘Accessories’ then ‘System Tools’ ...
You receive a 'uTwainExe.exe stopped working' error message appear when trying to calibrate the PhotoMaker device - This error message is caused by having multiple scanner devices connected to the PC which causes a communication error with Photo Impressio...
We have seen this issue previously and have enquired with Arcsoft about what is causing it. They could not provide us with a concrete answer. There are a couple of things that you can try that have worked for other customers -1. Change the current save lo...
The calibrate function is used to adjust the automatic white balance and the automatic exposure of the scanner. You should calibrate right before you start scanning pictures to ensure the best white balance and exposure control.
The only thing that the scanner does is the snapshot part of the process. The time that it takes to do a transfer is dependent on the overall speed of your PC. Closing down any programs running in the background such as anti-virus and security software wi...