I am unable to play videos on my PC KAISER BAAS Support July 30, 2016 11:42 Updated Follow It is because your PC is missing some video codec. Please download this codec pack to fix this problem. Please download this codec pack to fix this problem. Download Related articles Software - R20 GPS Car DVR (KBA12011) Can I delete recordings from my R20 using the Motor+ PC/Mac application? Software - DVD Maker (KBA03001) User Guide - R10+ Car DVR (KBA12014) When trying to open my X100 app, it says 'please download the correct app'. How do I fix this? Comments 0 comments Please sign in to leave a comment.