When trying to open my X100 app, it says 'please download the correct app'. How do I fix this? KB Chat August 11, 2016 02:38 Updated Follow With a small number of the X100 action cameras, the product is unable to communicate with the application. Please visit this support article to update the firmware which will resolve the problem: Related articles Firmware - X100 (KBA12009) X100 app says Video Streaming not supported User Guide - X100 (KBA12009) How do I play back videos that I have previously recorded? My Camera Has Frozen And I'm Unable To Switch It Off. Comments 0 comments Please sign in to leave a comment.