When trying to open my X100 app, it says 'please download the correct app'. How do I fix this? KB Chat September 18, 2019 06:51 Updated Follow With a small number of the X100 action cameras, the product is unable to communicate with the application. Please visit this support article to update the firmware which will resolve the problem: Related articles X100 app says Video Streaming not supported Firmware upgrade X150 Android app Software - Video Converter (KBA03026) My Camera Has Frozen And I'm Unable To Switch It Off. Comments 0 comments Please sign in to leave a comment.